PROFILE

With more than thirty years experience, and a portfolio of projects ranging from major commercial developments to private residences, TSAR is a design-led business with the confidence to take a unique point of view and the technical expertise to deliver. The design team at TSAR work with architects, interior designers and private clients, to develop original, customised rugs and carpets for individual spaces. In addition, TSAR carries an extensive house collection, featuring understated classics through to high impact modern designs. Drawing on diverse influences, from botanic to industrial, designs from this collection are available in-store or, in keeping with our emphasis on customized service, can be made to order in any size and colour.

TSAR's approach is to design and produce a product that suits - not just find one that fits. TSAR designs for the space, the occupant and the purpose. Operating on the principle that a personalised service best meets the client's needs, we have structured our range to make custom-made products available for the same price per square metre as equivalent, ready-made items. Although much of the TSAR House Collection is available instore, the majority of our clients relish the opportunity to customise size and/or colours. For this reason large quantities of stock are not carried. As a result, TSAR has no stake in promoting particular styles or colours and can be flexible, responsive and truly objective in meeting our client's requirements



CUSTOM MADE

Balancing the practical with the aesthetic, we design for the space, for the purpose, and for you. The TSAR House Collection is available "off the rack". Although, any of the designs can also be custom-made to your exact specifications, or coloured to suit your needs, we don't carry large quantities of stock. So custom-made to orderrugs/carpets does mean waiting (usually around 8-14 weeks), and it also means that we have no stake in promoting one particular style or colour. We can be flexible, responsive and truly objective about to what you need. Each of our showrooms has a design studio where our qualified design consultants work with clients. Their brief is to help you select or develop an area rug or wall-to-wall carpet - that will enhance your room, complement its surrounding,s and perform superbly under the expected wear and traffic conditions.



CONSTRUCTION TECHNIQUES

Below shows some of our texture, yarn, pile height and carving possibilities





CARPET AND RUG CARE

TSAR rugs and carpets are carefully designed to be naturally hardwearing and highly stain resistant due to the high quality fibres used in construction. If cared for properly they will retain their beauty and luxury for many years to come. The best way to care for your new TSAR carpet is simply to vacuum regularly. The following instructions are the most effective, simple and safe way to clean spills or stains.

Stage 1

• Act quickly as soon as a spill or stain occurs.
• Absorb any liquid using a clean, white, absorbent cloth. Blot, don't rub.
• The colour of the stain will fade as the liquid is absorbed.
• For remaining marks use a new cloth, dampened with clean warm water. Never reuse a dirty cloth.
• Apply pressure to the pile and agitate slightly to work the cloth into the base of the pile.
• Do not use a wiping or rubbing action as this will damage the fibres and spread the stain.
• Allow to dry and repeat, if necessary, using a new cloth.

Stage 2

• If the stain remains after repeated attempts using just water, try a small amount of gentle wool wash.
• Dilute the wool wash according to the instructions on the package.
• Using a clean, white cloth apply the wool wash using the same method as in stage one.
• Repeat until the stain is removed, allowing to dry completely before reapplying the wool wash.
• Remember to be patient. The stains may take a few days to completely break down.



TSAR MANUFACTURING



FREQUENTLY ASKED QUESTIONS

What Makes a TSAR Rug?

A TSAR rug combines the best in design, quality, performance and luxury. Whether it be a celebration of the classic or a forward-thinking contemporary statement, the Tsar house collection is always unique, expressive and timely. Through years of experience TSAR has found highest quality fibres and the best manufacturing techniques to ensure aesthetic brilliance and a luxurious feel underfoot. These same fibres and techniques ensure a TSAR rug is hardwearing, stain resistant and easy to care for – a TSAR rug will look as good as the day it was made for decades. From design to manufacture, from impeccable service to full customization, TSAR is not just a rug, it is an experience.
What should be considered when choosing a rug or carpet?
When first deciding what kind of rug or carpet to add to a space, TSAR designers encourage personal consideration of a few key points:
• Whether the rug will be a statement – a piece of art for the floor - or if the rug is to quietly compliment the space.
• A decision on the mood that the interior design will communicate, for example "warm and peaceful, a place to relax"; "classic and sophisticated"; "bright, fun, and entertaining". This can be determined by personal taste with consideration of the intended purpose of the space.
• Observing the furniture, accessories and decoration in the room, considering the colours, the feeling created by the design of the items and how the rug might be used to tie the theme together.
• The kind of care the rug will need. Factors such as children, pets and traffic will impact on the decision of construction. For example, loop pile and silk are not ideal for a cat wanting to sharpen it's claws; high traffic areas can benefit from a lower and denser pile height and the use of semi-worsted wool.
• Selection of designs that reflect personal aesthetic. The best interiors are those that resonate personality. A TSAR rug will last for decades so the design must be one that speaks to the soul.

How is colour selected?

One of the most exciting parts about the custom process is the selection of colour. Any design from the TSAR house collection can be changed to fit an individual colour palette and a TSAR designer is always on hand to offer guidance in the selection of the perfect palette for each individual space and aesthetic. When looking at colours the palette that already exists in the space should be kept in mind including colours in the furniture, soft furnishings, decoration and artwork. Even if the colours are not intended to match exactly they must complement their surrounds so as not create a discordant clash. Also considered is the ebb and flow of colour in the entire space. Is the aim to have a mostly neutral palette with highlights of key colours or is there more of a solid "colour-blocked" or patterned feel? Colour, when used cleverly will draw the eye around the room and will create a sense of movement and interest while maintaining harmony and communicating the style and personality of the owner space.

Is it possible to match specific colours from a piece of furniture or décor?

TSAR encourages clients to provide photos, swatches and examples of colours that are planned for the space so that a custom rug or carpet can be individually tailored to. Tsar has an extensive range of house colours to choose from as well as access to an even greater collection of custom colours that can be individually mixed to achieve the perfect tone.

Can TSAR replicate other rugs or images of other designs?

TSAR is a design-led business that prides itself on integrity, forward thinking and originality. TSAR is committed to creating custom rugs and carpets that communicate each client's individual personality and vision for their space. For this reason only designs that are original and exclusive to TSAR are put into production. Under intellectual property law it is illegal to copy another designer's work.

Does TSAR offer assistance to those who are unsure about design or colour?

TSAR offers a fully tailored design service to ensure custom rugs and carpets are suited to each client's needs. From selection of house designs, colours and construction, to advice on placement and configuration and further on, creating artwork options that are easy to interpret and choose from, all TSAR consultants are qualified designers experienced in assisting clients from vision to creation.

What does the TSAR design service cost?

The design service is part of the TSAR experience. A design deposit of 10% is required before artwork can be produced however this cost is then deducted from the final price of the order.

Does TSAR provide a house visit service?

TSAR consultants are available to visit homes or commercial locations to give site specific design advice provided a design deposit has been paid and the location is within the metro area of a TSAR showroom. Decisions to visit locations outside the metro areas will be assessed case by case.

What fibres does TSAR use?

Many years of experience have allowed TSAR to refine the selection of fibres that produce the highest quality rugs and carpets.

New Zealand Wool
NZ Wool is widely known to be the best wool for rugs and carpets due to its region specific properties. The wool from New Zealand is coarse and therefore, extremely hardwearing. It is the whitest in the world making it the best for dyeing and highly colourfast. It is also high in natural lanolin which improves its stain resistance and durability. For more information on NZ Wool visit the Wools of New Zealand website.

Silk
Silk has been used in rugs and carpets throughout history. It has a beautiful and luxurious feel and provides a richness of colour and lustre. It is hypoallergenic and contrary to popular belief very hardwearing and easy to care for. Tsar chooses Chinese silk because of its long history of use in rugs and carpets.

Bamboo Silk
A new addition to the TSAR range of fibres, bamboo silk offers all the qualities of silk at a lower cost. Bamboo is well known for its natural properties and the bamboo used in Tsar rugs and carpets looks and feels just like silk making it a more preferable alternative to other synthetic fibres.

Other fibres
TSAR also offers the option of adding man-made fibres such as DuPont or viscose. These fibres offer texture, lustre and colour variation. The texture of synthetic fibres is not as luxurious as that of the natural fibres and so they are better suited to commercial projects with spaces that have high traffic or need extra ease of care or as highlights in residential spaces.

Where are TSAR rugs and carpets made?

TSAR rugs and carpets are constructed our workshops in Southern China, where the method tufting used by TSAR was invented and perfected. Over many years TSAR has developed a relationship with the workshop aritsans that is based on excellent communication and skill sharing as opposed to simply buying power. Each TSAR rug and carpet is made to exact specifications developed within this partnership. This ensures that TSAR standards of aesthetics and performance are met worldwide, from design to construction.

Do TSAR rugs and carpets come with a warranty?

TSAR has a 5 year warranty that covers both materials and workmanship.

Are TSAR rugs and carpets made to standard sizes?

The majority of the rugs in the TSAR showrooms are 2m x 3m mainly for display purposes. However, the beauty of the TSAR model is that while there are traditionally standard rug sizes these need not be restrictive. TSAR is completely customisable meaning both rugs and wall-to-wall carpets can be made to virtually any size and shape. TSAR carpet is made exactly to the measurements of the space resulting in a perfect fit, no wastage and no seams.

How do I clean my TSAR rug or carpet?

TSAR has carefully selected materials with ease of care and durability in mind. Scotchgard will not be necessary and the most beneficial care routine is simply regular vacuuming. The most important rule of thumb for more drastic spills is: blot, don't rub. Rubbing will cause the substance to be absorbed by fibres resulting in damage to fibre and dye as well as staining. Act quickly and use an absorbent product to draw the liquid from the pile. Then, refer to TSAR's specific carpet care instructions on this page. We do however ultimately recommend carpet stains are best dealt with by a carpet cleaning professional.

Does TSAR offer custom service to states/countries outside the showroom areas?

TSAR offers the same personalised and expert service all over the world. All the TSAR House Designs and colours can be viewed on this website Simply contact TSAR head office either by phone: +61 3 9525 0488 or by email: enquiries@tsar.com.au to discuss your needs and begin the TSAR custom experience.

Does TSAR deliver?

TSAR can arrange delivery of rugs and carpets to any location worldwide.

RUGS
How is a rug measured for a space?

The ability to custom order a TSAR rug means the size and shape can fit its intended space exactly. When sizing a rug first consider the effect it will give. A rug placed under furniture in a large open space serves to create an "island" effect or a room within a room, framing the space, and grounding the furniture. Aesthetically it is best to have the rug ending 1/3 or 2/3 behind the front edge of the furniture. Where space is limited the rug can be centred within the furniture as a feature. This creates a more casual aesthetic. If the rug is to be placed under a dining table it is recommended that it sits at least 60cm from the edge of the table to account for pulling out chairs. The best way to measure the size needed is to see it. Using newspaper or masking tape is a good trick to mark out the area.

What is hand tufting?

Hand tufting is the method TSAR uses to construct rugs and carpets. Hand tufted rugs and carpets are known for their richness and depth of colour and a greater design flexibility compared with hand knotting or weaving. The yarns are inserted into a canvas backing by way of a hand held 'tufting gun' that is operated by a skilled artisan who effectively draws the design with this gun. Compared with the grid structure of a hand knotted rug a hand tufted design can be much more precise and has a sharper and smoother line . Hand tufting is also a quicker method for construction allowing Tsar to deliver custom rugs in a more timely fashion. Please view Tsar manufacturing on this page
How are TSAR rugs bound and finished?

Once the rug has been tufted onto the primary backing a secondary natural latex backing is added and the primary backing is then used to hem and finish the rug.

Do TSAR rugs need Rug grip?

Due to the latex backing Tsar rugs are already non-slip, they will not require any extra underlay such as Rug Grip if placed on a hard surface.

Can a rug be placed on carpet?

A product such as Rug Grip is always recommended for use under a rug if it is to be placed over carpet to prevent movement and bunching.

CARPETS
What is the difference between a square metre and a lineal metre?

Most wall-to-wall carpet is made on a Broadloom machine that is traditionally 3.6m wide and the carpet is mass-produced in a roll. It must then be purchased, ready-made, by the lineal metre. The actual area of each of these metres is 3.6 square metres. TSAR wall-to-wall carpet is made to order by the square metre from the start. This means that, for example, if there is an area that requires 10m length and 1m width, exactly 10m2 of carpet will be produced resulting in no seams and no wastage.

How are TSAR handfinished wall-to-wall carpet made?

TSAR wall-to-wall is constructed by combining hand-tufting and pass-tufting. Pass-tufting is a more mechanized version of hand tufting, which uses a machine that has many more needles than the singular hand-tufting gun. The machine is fairly narrow so can be used for any size carpet. It is not necessarily limited to a single width as with a broadloom.

Does TSAR install wall-to-wall carpet?

TSAR can offer a professional installation service including underlay, or forward you to TSAR approved installers.



TSAR TERMS AND CONDITIONS

Interpretation: In these Terms and Conditions: Agreement' means the agreement constituted by this document in its entirety; 'Company' means DAKEE AUSTRALIA PTY LTD TRADING as TSAR; Customer' means the customer specified on the face hereof; Delivery Date' means the delivery date specified on the face hereof; Goods' means the product and, if any the services specified on the face hereof.

General: These Terms and Conditions apply without amendment to all goods to be supplied or services to be performed by the Company and shall be deemed included in all estimates, quotations, orders, contracts, invoices or other agreements, documents or arrangements whatsoever unless specifically agreed by the Company in writing signed by a director of the Company. Any terms, conditions or provisions on any quotation, order form offer or other document provided by a Customer to the Company shall not be deemed to have amended, varied or in any way affected these terms and conditions by receipt of the customers document. The Company will only supply goods and services upon the terms and conditions contained herein.

Terms of Sale: The Customer shall be deemed to have accepted these Terms and Conditions and accordingly the Agreement between the Company and the Customer shall be deemed complete and binding in any of the following circumstances:

If the Customer accepts or requests the delivery of Goods verbally or in writing;
If the Customer forwards to the Company a purchase order, notice, letter or other document indicating acceptance of the Company's offer or otherwise agreeing to purchase the Goods (notwithstanding that such purchase order may contain terms and conditions at variance with those contained herein, as such terms and conditions on the purchase order, notice, letter or other document shall be void and of no effect by virtue of Clause 2 hereof);

If the Customer by its actions or otherwise communicates to the Company its acceptance of these Terms and Conditions.
Given that the Terms and Conditions herein contained apply generally and exclusively to the supply of goods and services by the Company it shall not be necessary to include these Terms and Conditions in writing on any Company orders, invoices or other documentation, as such Terms and Conditions shall be deemed included therein.

Payment: The terms of trade and price for Goods and services of the Company shall be as specified on the face hereof or any Company invoice or other relevant document, unless otherwise specified the following shall apply: All monies paid in accordance with this Agreement are nonrefundable.
The price shall be exclusive of all taxes, stamp duty, delivery costs and insurance. These additional items shall be added by the Company to the price and borne by the Customer unless otherwise specified by the company. All Goods are shipped Exworks the Company's premises or its nominated alternative location in the State appearing on the front hereof unless otherwise agreed in writing.
The Customer shall pay the whole of the price on the dates and in the manner described on the face hereof. Subject to subparagraph (d) below, all charges, excluding extra charges will be made by monthly invoices on the basis of work completed. Any additional or extra charges will be levied by invoice at such times as are convenient to the Company;
All invoices shall unless otherwise agreed be payable fourteen (14) days from the date of invoice. The Company however reserves the right, which the Customer acknowledges, to require a deposit and instalments or other payments in advance and to account to the Customer by interim invoices;
If at any time in the opinion of the Company the financial condition or circumstances of the Customer are such that the Company believes it is appropriate to vary the existing terms of payment, production or delivery the Company may amend such terms of payment, production or delivery in such a manner as it considers appropriate by written notice effective immediately;
The Company shall be paid in Australian dollars in cash, cheque, bank draft, irrevocable Letter of Credit, telegraphic transfer, any agreed combination thereof, or in such other manner or currency as is approved by the Company in writing; The Customer shall be responsible for all costs of insuring the Goods in transit to the Customer and any transportation, freight or delivery costs in relation to sales inside and outside Australia;
Any delivery and/or installation date given by the Company is an estimate only. The Company shall not be responsible in any manner whatsoever for any failure to deliver and/or install the Goods by the estimated date, whether due to circumstances beyond its control or otherwise. In the event that the Company has failed to deliver and/or install the Goods by the estimated date and such failure is due to circumstances within the Company's control, the Customer may give the Company thirty (30) days written notice of a new required delivery and/or installation date. If the Company fails for reasons within its control (but not otherwise) to deliver and/or install the goods by such new estimated date, the Customer may cancel the particular order, but the Customer shall have no other claim whatsoever against the Company whether for loss or damage or otherwise as a result of the Company's failure to achieve the new estimated date;
Should the Customer be a company, the Company may require the written personal guarantees of the directors of the Customer.

Purchase Price: Not withstanding the generality of the foregoing the Company reserves the right to vary the purchase price by written notice effective immediately without in any way prejudicing or invalidating the Agreement between the parties or enabling the Customer to cancel or vary the Agreement in any of the following situations: The Company reserve the right after placement of an order to vary the price to take into account any increase in the cost to the Company of any components or raw materials or any exchange rate variation provided such increase shall only be such as is necessary to compensate the Company for any increased cost to it of such items. Any increase in purchase price shall not invalidate the Agreement between the Company and the Customer or enable the Customer to avoid the Agreement; If the Customer changes, advances or delays the time frame for the works; If the Customer requests any variation or addition to the Goods whatsoever; If the Customer requires to use the Goods for any additional or alternate purpose other than the purpose as defined on the face hereof or otherwise agreed between the parties; If the Company has inserted the words "Subject to price variation" on the face hereto, provided that in such circumstances the Company shall give notice in writing of the varied price and the Customer shall have the option within 48 hours of receipt of thereof to cancel the contract; If any alterations, variations, delays or costs are incurred as a result of any errors, omissions or lack of detail in the specifications or information supplied by the Customer or the failure of the Customer to properly co-operate or assist or as a result of any restrictions or conditions imposed by any third party or government or council or regulatory body.

Material Variations: In relation to any material variation requested by the Customer to the Goods as specified on the face hereof the Company reserves the right to approve or reject such variation. Any request for a material variation by the Customer shall be made in writing to the Company who may accept or reject such variation. In the event of the rejection by the Company of the variation the Company may after seven (7) days terminate the contract and receive payment from the Customer for all services performed and work supplied to that date, including the normal profit component.

Colour Variation: The Customer acknowledges and agrees that the Goods as specified on the face hereof are subject to colour variations of up to 5%. Any colour variation of up to 5% is expressly agreed to by the Customer and bestows no right to cancel the Agreement.

Whole Agreement: The Company will not be responsible for any promises, conditions, warranties or representations made by any of its representatives, employees, servants or agents unless the same are expressly set out herein or given by the Company in writing signed by a director, and the Company acknowledges that the terms and conditions herein contained and such writings signed by the Company will represent the whole Agreement between the parties to the exclusion of any other agreement or understanding whatsoever.

Remedies: In the event of failure to pay by any due date, in addition to any other right or remedy the Company may have, the Company shall be entitled to: Charge interest at the rate of two (2) percent per month compounded and calculated monthly from the due date for payment until payment is made in full; Suspend performance of any of the supply of the Goods, or part thereof, in the manner described in paragraph 10 hereof;
Recover from the Customer all costs and expenses (including solicitor/own client costs) incurred by the Company as a result of any such failure.

Suspension of performance: The Company may suspend the production, delivery or installation of the Goods to the Customer until receipt of all or any monies outstanding pursuant to any clause of this Agreement. Any such suspension will be notified to the Customer by the Company and will be effective immediately;
In the event of any suspension lasting more than seven (7) days the Company may invoice the Customer for work whether in a state of partial or total completion up to the date of the suspension.

Intellectual property and Industrial property rights: All intellectual and industrial property rights of whatsoever nature in all original and copy drawings, concepts, research, notes, artwork and any documentation relating to the Goods (including any such items produced jointly by the Company and the Customer) will be and at all times remain the sole property of the Company with the Customer being granted a license to use such property solely for the purpose and in connection with the Project and for no other purpose, Project or application whatsoever;
The Customer will not use the Goods, artwork or other documentation for any purpose other than that specified as the use on the face hereof. Such prohibition extends to any reproduction, duplication or copying whether in whole or in part, including but not limited to Tran dimensional reproduction, duplication or copying;

Subject to clause 11(a) above in relation to the license granted the Company does not sell, assign or transfer in any manner whatsoever any rights in its intellectual or industrial rights to the Customer either subsequent to, on or prior to the Delivery date;
In respect to any information, specifications, design details or details supplied by the Customer or any possible infringement of copyright, trademark or design resulting directly or indirectly from the Goods the Customer acknowledges that it shall not be any responsibility of the Company to guard against same and further the Customer has verified that no breach will occur. Accordingly the Customer agrees to indemnify and hold the Company, its servants, agents and representatives absolutely harmless against any such claim, action, demand or expense whatsoever concerning any alleged infringement or breach.

Delivery, Installation and Storage
The Customer shall ensure that as and when required the Company is given any access to the premises to enable it to properly deliver and/or install the Goods pursuant to the Agreement, and shall properly co-ordinate the activities of any parties involved in or affected by the Project to ensure minimal disruption and maximum assistance to the Company;
The Customer acknowledges that the Company will rely upon any information, details or specifications supplied by the Customer and will not seek verification or make further enquires in relation to any such items and warrants that it will use its best endeavours to ensure such information, details and specifications are true, accurate and complete and not misleading in any way; The Customer hereby releases and indemnifies the Company against any liability howsoever arising in the use of the Goods in whatsoever manner or in connection with the Goods, including but not limited to any liability for any loss that may not have been foreseen; Where the Company agrees to provide storage in respect of any Goods or portion thereof, such storage is arranged on behalf of the Customer and the Customer releases the Company from liability for any loss or damage incurred by such storage or arrangements as to storage howsoever caused. The Company reserves the right to make reasonable charge for storage if delivery instructions are not provided within fourteen (14) days of a request for such instructions.



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